Refunds and Returns
Little Hands Giant Minds is committed to ensuring satisfaction with every book selection we curate for our subscribers. Here is our policy regarding refunds and returns:
1. Eligibility for Return and Refund
- You are eligible for a refund and return if you receive a book that you already own or one that does not meet your child’s preferences and needs as specified in your subscription profile.
- The request for a refund and return must be made within 2 days of receiving the books.
2. Initiating a Refund and Return
- To initiate a return or request a refund, please contact us via Intercom, WhatsApp, or email. Provide your order details and the reason for the return so we can expedite your request efficiently.
3. Processing Returns and Refunds
- Once your return request is approved based on compliance with our returns policy, we will guide you through the steps to return the book(s) according to Amazon’s Dubai policies.
- Refunds will be processed upon the successful return of the book(s). You may choose to have the refund:
- Applied to additional books within the same month, or
- Transferred to the next month’s subscription as a credit.
4. Condition of Returned Books
- Books must be returned in their original condition, without any damage. Books that are returned damaged may not be eligible for a full refund.
5. Additional Information
- We reserve the right to modify or terminate our returns and refunds policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.